Draft notice: this is a general template. Replace the placeholders, such as [Company name], and have it reviewed by a qualified professional before you publish.
Who we are
This policy explains how [Company name] (“we”, “us”, “our company”) collects, uses and protects personal information when you visit our website, request a quote or place an order for custom patches and keychains.
You can contact us about privacy at hello@yourdomain.com.
Information we collect
- Details you give us: your name, email address, phone number, company name, delivery details, order or quote details and any message you write.
- Files you upload: artwork, logos and images that you send so we can make your patches.
- Technical information: basic data such as browser type and pages visited, which helps us keep the website working properly.
How we use your information
- To answer your questions and prepare quotes and digital proofs.
- To process, produce and deliver your order and to keep you updated about it.
- To improve our website, products and service.
- To meet legal, tax and security obligations.
Our legal basis (UK and EU visitors)
Where UK or EU data protection law applies, we rely on: performing a contract or taking steps you ask for before a contract (quotes and orders), our legitimate interests in running and improving our business, legal obligations, and your consent where we ask for it.
Who we share it with
We do not sell your personal information. We share it only with trusted service providers who help us run the business, such as website hosting, form and email services, payment providers and delivery companies, and only as needed for them to do their job. We may also share information where the law requires it.
Cookies
This website does not currently use advertising or tracking cookies. If we add analytics or similar tools in the future, we will update this policy and ask for your consent where the law requires it.
How long we keep it
We keep personal information only as long as we need it for the purposes above, including any period required for accounting, tax or legal reasons, and then delete or anonymise it.
International transfers
Our service providers may process information in countries outside your own. Where required, we use appropriate safeguards so your information remains protected.
Your rights
Depending on where you live, you may have the right to access your information, correct it, delete it, restrict or object to its use, receive a copy in a portable format, and withdraw consent at any time. Residents of some US states have similar rights, including the right to know what we collect and to ask us to delete it. We do not sell personal information.
To use any of these rights, email hello@yourdomain.com. If you are in the UK or EU you can also complain to your local data protection authority.
Security
We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
Our website and services are intended for adults and businesses, and we do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.